Data security, HIPAA and compliance
How Cxnch protects your data and your recipients' information.
Certifications
- SOC 2 Type I certified. Our SOC 2 Type II audit is underway.
- HIPAA compliant, with a Business Associate Agreement (BAA) available for customers who send protected health information (PHI).
- CCPA compliant.
How your data is protected
- AES-256 encryption for data at rest and in transit, and TLS 1.3 for data transfers
- Role-based access control and audit logging on every job
- Piece-level chain-of-custody from file upload to USPS scan
- Secure print facilities with controlled access and document shredding
Requesting a BAA: email sales@cxnch.com or support@cxnch.com before you send any PHI.
Important: never include PHI in a support ticket or chat message. Our team can look up job details securely in the platform.
For data requests or privacy questions, email privacy@cxnch.com. See our Security page and Privacy Policy for more.
Related: Managing users and permissions · Uploading data files securely