How do I resubmit an existing Cxnch+ job?
Pick the job from your list, upload this run's file, answer a few questions, and send.
Once a managed job is built and approved, you don't set it up again. Each new run takes a few minutes.
To resubmit a job
- From the Dashboard, click Cxnch+ managed.
- Pick the job from your list.
- Upload the file for this run, in the same format you used when the job was set up.
- Answer the quick questions for this run, such as the mail date.
- Review and submit.
Every run gets the same address validation, tracking and reporting as any other Cxnch job, and its own Job ID.
If something about the job has changed
Small changes, like new wording or a different return address, may need an update to the template. Big changes, like a new data layout or new business rules, may need a new proof. Message support on the job before you resubmit, so we can update it first.
If your file won't process: check that its columns and format match the original setup. If they do and it still fails, message support on the job or email support@cxnch.com with your Job ID.
Related: What Cxnch+ is and how it works · Tracking job stage and status · Messaging support on a job